BRnX Travel

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Privacy

Introduction

This notice applies to our website www.brnxtravel.com (“Website”) and our marketing services, as related to personal information or personal data of an identified or identifiable individual from any Canadian or international jurisdiction.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know by sending you an email, if you are a registered user with us or by posting a visible notice on our website.

Our Privacy Practices

Who we are

When we refer to ‘we’ (or ‘our’ or ‘us’), we mean BRnX Travel.

Our headquarters are in Calgary, Canada. Our address is available on our Contact page. During 2024, BRnX Travel was established as part of BRX Rentals Inc.

References to our “Affiliate(s)” include companies that are under the same common ownership as BRnX Travel and the parent company of the group that owns us.

We provide property verification, accreditation, and lookup services. If you want to find out more about what we do, check our website content.

This Privacy Policy applies to personal information or personal data collected by us for our own purposes.

What information we collect and how

We collect information by fair and lawful means and limit the collection to the personal information that is necessary for us to provide our services to you and our customers.

We collect information directly from you:

  • When you purchase one of our services, we collect your name, contact details (phone, email address and property address) and payment details. We do not store the payment details.
  • When you sign up to receive our news, updates, and marketing communications, we collect your name and email You may unsubscribe at any time from these communications by clicking the “Unsubscribe” link in the email.
  • When you request a free demo of our platform, we collect your name, email address, company you work for, country you live in, phone number and your status as a property owner or property manager/management.
  • When you contact us with questions and inquiries, we collect your name, contact details (Name, phone, and email address).

 

  • When you participate in any of our webinars, sales calls and other online events, we may record the call. We will announce this at the start of the call and provide a notification and link to our Privacy Policy in the meeting invite.
  • When you contact us directly by phone, we may record the call with you for training

We strive to obtain your consent when we collect your personal information unless the applicable privacy legislation allows collection without consent.

We collect Information automatically

We collect some information about you automatically when you visit our website or use our online services, like your IP address, browser type, site clicks etc.

For some interactions with our Website, we may use the Google Anonymizer tool to hide your IP address. The tool collects information such as the country of registration of your device, time of visit, pages visited and time spent on each page of the webpages, referring site details (such as the URL a user came through to arrive at this site), type of web browser, type of operating system (OS), JavaScript support, screen resolution and screen color processing ability.

This information helps us understand how you’re using our Website and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).

Some of this information may also be collected using cookies and similar tracking technologies. We have added more information about the types of cookies we use, in the Cookies section at the bottom of this Privacy Policy.

We collect information from other parties

Limited personal information such as name, contact details, and telephone number may be collected from an organization that has contracted our services. The purpose of this information is to allow us to invite you to subscribe to our services and newsletters.

We may also collect, use or purchase lists of contact details for marketing purposes from third parties. This information is generally information that you have posted on social media sites and other publicly available information. We will process this information as described in this Privacy Policy.

How we use your personal information

We use the personal information for the following reasons:

  • To provide to you the services you purchased from us
  • To communicate with you, as needed, to ensure you receive the purchased services or to provide you with information you have requested from us
  • To communicate to you operational changes, security updates, user account maintenance and support information
  • To process the payment you made for the purchased services
  • To deliver marketing communications in accordance with your marketing preferences
  • To support you and provide assistance with the resolution of technical support issues or other issues relating to the Website or services, whether by email, by phone or otherwise

 

  • To enhance our Website and services and develop new ones. For example, by tracking and monitoring your use of Website and services so we can keep improving or by carrying out technical analysis of our Website and services so that we can optimise your user experience and provide you with more efficient tools
  • To protect ourselves and you through detection and prevention of any fraudulent or malicious activity and to make sure that everyone is using our Website and services fairly and in accordance with our terms and conditions available on our platform once you have logged in
  • To carry out various analysis and gather metrics related to our performance of our services and interactions with you in order to deliver enhanced services to you
  • To carry out market research about our products and services and to understand our customer

How we share your information

We do not generally share your personal information but if we need to, we will only disclose your personal information to:

  • Our Affiliates. These are companies that are under the same common ownership as BRnX Travel and the parent company of the group that owns us.
  • Third party service providers and partners who assist and enable us to carry out our services, for example:
    • to support delivery of or provide functionality on the Website or services,
    • to provide IT managed services and server hosting services
    • to provide credit card payment services, or
    • to market or promote our goods and services to you
  • Regulators, law enforcement bodies, government agencies, courts or other third parties where it’s necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • An actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • Other people and businesses where we have your consent, for example if you wish to display your business credentials to specific Employers in our database

How we store your personal information and how long for

Your personal information is stored on servers in Canada. Security of your personal information is a priority for us and have appropriate technical and organisational measures in place to make sure that your personal information is protected.

The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal information for as long as we have an ongoing relationship with you and for a period of time afterwards where we have an ongoing business need to retain it. Following that period, we’ll make sure it’s deleted or anonymized.

 

Your rights

It’s your personal information and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time by following the unsubscribe instructions contained in the marketing communications or make your request on the Contact page.

Based on the country you live in, you may also have the following rights:

Your right of access You have the right to ask us for copies of your personal information.

Your right to rectification You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure You have the right to ask us to erase your personal information in certain circumstances.

Your right to withdraw consent You have the right to withdraw consent at any time, for our collection and use of any of your personal information that was collected based on your consent.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Security and confidentiality

BRnX Travel has implemented commercially reasonable and appropriate technical, physical, and organizational measures to protect employee and client data from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, acquisition, or access during the processing, which will meet the requirements of applicable legislation, or any stricter requirements, as applicable.

Challenging Compliance

BRnX Travel investigates all complaints concerning compliance with its Privacy Policy, guidelines and practices, and responds within 30 days of receipt of a complaint. If a complaint is found to be justified, BRnX Travel takes appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. Individuals shall be informed of the outcome of the investigation regarding their complaint.

If you would like to get in touch with us with any privacy related questions/comments or if you would like to exercise your rights, please get in touch with us, through Contact page or by writing to us at: BRnX Travel Privacy Officer #1, 2915 19 St., NE Calgary, Alberta Canada T2E 7A2.

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