Frequently Asked Questions
You Have Questions? We Have Answers!
Owner
Q. How do I get my property listed?
Inquire about listing your property at info@BRnXTravel.com. We’ll guide you through the process so you can start receiving more bookings.
Q. Why do I need to get my property verified?
Getting verified and accredited allows you to tap into our Trusted Traveler Community. People trust what’s proven—and our De Facto Seal makes that trust visible. Greater credibility leads to higher returns and better experiences for both guests and owners
Q. How do I get the De Facto Verified Property seal?
Email us at info@BRnXTravel.com. We’ll walk you through the process and help you get your place verified across the web.
Q. How much does getting Verified cost?
Verification Services – US $150/year
Become a Preferred BRnX Travel destination
Local Jurisdiction Requirements
Vendors: US $200/year
Members: Free
Property Accreditation – US $599/year
Become a Featured BRnX Travel destination
On-Site Home Inspection
Inventory Review
Maintenance Plan
Built and kept up to date for each property in our system
Q. Do you have insurance or will owners need their own?
Owners will provide their own insurance through our platform for verification purposes.
Q. What do you know about my local jurisdictional regulations?
Each jurisdiction has its own set of rules, which is why we have a team of experts that are versed in verification in all markets we are currently in.
Q. Do you offer property management services?
No. BRnX Travel Community does not provide full-service property management. In many jurisdictions, a licensed broker is required to provide services related to guest payments, taxes, booking reservations, etc. If you need a full-service solution, we will forward you to a BRnX Travel Community Accredited partner. You, as the owner, are responsible for managing your property; however, we do offer a vetted vendors list as part of our accreditation process.
Q. Do you have a list of recommended vendors (trades, etc.) for my jurisdiction?
We will make sure to have a set list of trusted providers in each jurisdiction within our Verified Property Network
Q. You talk about “community”. How do I get my recommended vendors on your list?
Submit your reasoning to info@BRnXTravel.com, and we will review whether the request is valid based on the area and jurisdictions we operate in.
Q. Who can rent a Listed property? What about Verified? Accredited?
Log in and sign up as an owner. Once you’re in our system, you’ll receive an email with a few questions about your property to determine if it can be verified.
Q. Do you have a 24/7 assistance line?
We’ve built a dedicated AI helper on our site to guide you through signing up your property and getting verified. If you have further questions, email us at info@BRnXTravel.com.
How does it work for Guests breaking things insdie the Vacation Rental?
We are not responsible for damages caused by guests to vacation rentals. We simply connect the owner and guest. Any damage claims must be handled directly between the property owner/contact and the guest, in accordance with the owner’s policies.
Guest
Q. Why should I become a member of the BRnX Travel Community?
Being a Trusted Traveler means being part of a community committed to ensuring you get what you pay for, and showing respect toward the properties you stay in during your travels.
Q. Why do I need to book a Verified property?
Booking a Verified property takes the guesswork out of whether the home is legitimate and actually has what it claims. There is a certain level of care that comes with a Verified home, including amenities and expectations.
Q. How do I get a hold of an owner?
Each property will have an on-site contact, either the owner or the individual who has verified the property.
Q. I need to change the dates of my reservation. How do I do that?
If a guest requests a change to a booking, it must be handled directly with the verified owner. Unless we can change it for them.
Q. You talk about community. Where do I find the list of recommended local businesses?
You can find the list of recommended local businesses, verified vendors, and extracurricular activities in the local recommendations section. These businesses and contacts are vetted and verified for owners and guests, helping them easily find trusted services and activities in the area.
Q. Why should I care about the “De Facto Seal”?
The De Facto Seal means that properties in our network are backed by our verification process, ensuring they cannot be duplicated or used in a scam. We’ve taken the steps to make sure it’s legitimate for you and our Traveler’s Community.
Q. How are you different than VRBO?
VRBO doesn’t offer the same level of verification or the backing of verified properties. We build from the ground up to ensure there’s no room for scams, that each property complies with regulations, and has proper insurance linked to it.
Q. What is the membership fee for Guests?
Free, but you must get verified as a Trusted Traveler before you can access properties in our Travelers Community.
Q. I’ve been burned before. What is your process for refunds?
Our platform does not issue refunds directly. Refunds are handled according to the property owner’s cancellation and refund policies, which are provided to guests before booking. We encourage guests to review these policies carefully before confirming their reservation
Who do I speak to if I’m unhappy?
If you’re unhappy with a property or your stay, please contact the property owner or guest directly. We provide the platform that connects owners and guests, but we are not directly responsible for managing the relationship between the two parties.